Privacy Policy

What we may collect

• Contact details you provide, such as your name, phone number, email address, and message.
• Service inquiry details, such as the topic you choose on our contact form.
• Communication preferences, including your consent status for text messages.
• Basic technical data from website usage, such as IP address, browser type, device type, pages visited, and approximate location.

Why we use collected information

• Respond to service inquiries and support requests.
• Contact you about home care services, Adult Family Living, caregiver opportunities, or follow-up requests.
• Send text messages only when you have provided consent.
• Improve website performance, user experience, and service communication.
• Measure website traffic and page engagement using Matomo analytics.
• Meet legal, compliance, and recordkeeping obligations.

We use Matomo (hosted at analytics.arsenalcomputing.net) to understand site traffic and improve our website. Matomo may collect information such as page views, referring pages, browser and device details, and IP-based geolocation in aggregated reporting.

How long we keep information

We retain information for as long as needed to provide services, respond to requests, comply with legal requirements, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, but we work to protect the data entrusted to us.

Your privacy options

• Request updates or corrections to your contact information.
• Request that we stop contacting you by phone, email, or text.
• Opt out of text messages at any time by replying STOP.
• You can reduce analytics tracking by disabling cookies in your browser settings or using browser privacy tools.
• Contact us with any privacy-related questions.